Jira Administrator


Location: Remote OR Cape Town/Malta/Gibraltar

Type of Employment: Long-Term Consulting or Employee

About White Hat Gaming

Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 450 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers.

We promote and foster a highly collaborative environment, offering complete flexibility and autonomy to our staff. As we grow rapidly, we continue to maintain a start-up atmosphere where we help each other and take a holistic approach to our day-to-day responsibilities.

In Summary:

We are looking for a Jira Administrator to join us to own and iterate the Atlassian products so that we may get the best out of it. You will be working with the business to better set these tools up to support the people and processes we have. Working on a roadmap of enhancements and integrations to other tools like Jenkins and GitHub so we can streamline our processes that sit around how we identify, track, and manage issues within the tech team.

In future state, it would be to build, test and release all integrated into Jira and the surrounding Atlassian tools. It will also encompass access management, redefining workflows within Jira and working with specialist groups on their bespoke requirements, helping the business get the most out of Jira via insightful reporting and dashboards. Your day-to-day responsibilities include:

  • Be the platform product owner for our Atlassian products and services, defining and prioritising requirements
  • Extract implementation and operational requirements from customer needs and proposed business strategy, being the voice of the customer
  • Interact with different stakeholders (customers, Delivery Managers, business stakeholders ...) to provide a cohesive approach
  • Follow Agile principles both in definition and implementation process for Atlassian related products and services
  • Be the trusted advisor in term of licensing models for Atlassian projects, making sure we can fulfil growing plans for both the company and our customers
  • Proactively propose new strategies and service proposals, anticipating customers and business needs
  • Ensure platform integrity and alignment of core implementation principles among our different customers and types of users
  • Own operational processes for our Atlassian products and services, providing clear direction and guidelines for the whole company

What we are looking for:

  • Minimum of 3 years of experience in a similar role
  • Good experience working with Atlassian products including Jira, Confluence and Ops Genie.
  • Experience with Jenkins and GitHub.
  • Ability to adapt to a fast paced and complex environment
  • Good communication skills
  • Previous experience in the iGaming industry is a bonus.

How we approach things:

  • Medium sized company with a start-up culture and a can-do ethos.
  • We focus on getting stuff done, not on process or management hierarchy.
  • Working remotely but communicating regularly.
  • Open-door policy across all levels and departments.
  • Inclusive environment with staff from all around the world.

What we offer:

  • A fully remote and flexible working schedule.
  • Training on the job.
  • Opportunity to progress within the company, not limited to one department or team.
  • Hardware allowance to make sure you have all the right tools to get the job done.
  • 25 days holidays + bank holidays in your respective country.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Want to join our Winning Team?

Apply with your CV: recruitment@whitehatgaming.com


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